Payment for online orders will be charged at the time that the order is processed. Payment may take up to 48 hours to appear on your statement as it may take 24-48 hours to fulfill an order. *Orders may take longer during 'rush'.

Items not available at the time of processing may be placed on back-order.

Payment for back-ordered items will be processed at the same time as items that are in-stock. A notification will be sent out as soon as the back-ordered items are re-stocked.

We are happy to accept returns for any items purchased online through the University of Mississippi Medical Center Bookstore, only with prior return authorization. All return requests must be submitted prior to the return deadline (see Refund Policy below for dates).

To obtain return authorization, please email us at BookstoreOrders@umc.edu

Any items not picked up by the end of the refund deadline will be ineligible for refund.

In order to receive a full refund for items that are being returned via mail, packages must be postmarked by the return deadline. Please note that the original cost of shipping will not be refunded unless prior authorization has been given.

The item must follow all requirements of in-store returns (see Refund Policy below). Return package must include original receipt of purchase, all tags and original packaging, and all items must be in original, resalable condition.

Return shipping is at the cost of the customer, unless it is due to the error of the University of Mississippi Medical Center Bookstore and proper authorization has been obtained. Return shipping refund can not exceed our Standard Shipping rate of $9.00. Receipt of return shipping cost must be included to receive refund. University of Mississippi Medical Center Bookstore is not responsible for any items lost or damaged in transit.

Refund Policy

Refunds can only be given in the method originally used for purchase. If the original method is not available, refunds may be transferred to a store credit account, with approval of the Store Manager. A valid photo ID must be present for all credit card refunds.

General Merchandise

Items in original, unopened packaging, and with tags still attached, may be refunded or exchanged within thirty days of the original purchase date -- EXCLUDING textbook/course material(s).

Course Materials

This includes, but is not limited to: textbooks, iclickers, access codes, and course readers. Optional course materials, in resalable condition, may be refunded with receipt only by the dates listed at https://ummc.studentstore.com/return-policy . Items purchased after this date are final. Online students must have their returns post-marked by the final day of the return date. Shipping fees are to be covered by the student. University of Mississippi Medical Center Bookstore is not responsible for any items lost or damaged in transit.  

Required textbooks/course materials are non-returnable.

Open or used computer software and access codes are non-returnable.